Privacy Policy

How we collect, use, and protect your personal information

Last updated: January 2026

Introduction

Home Telephone ILEC, LLC ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our telecommunications services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request information about our services
  • Subscribe to or sign up for our services
  • Contact us via phone, email, or other means
  • Register for an account

This information may include:

  • Name (first and last name)
  • Email address
  • Phone number
  • Mailing address
  • Service address (for installation purposes)
  • Payment information (for service billing)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website address
  • Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our website. For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our telecommunications services
  • Processing and fulfilling service requests and orders
  • Responding to your inquiries and providing customer support
  • Sending administrative information, including service updates and policy changes
  • Communicating with you about our services, promotions, and updates
  • Analyzing website usage to improve user experience
  • Detecting, preventing, and addressing technical issues and security threats
  • Complying with legal obligations

Third-Party Access to Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with vendors and partners who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: We may disclose information to protect the rights, property, or safety of our company, our customers, or others.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and network infrastructure
  • Access controls and authentication protocols
  • Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request correction of inaccurate or incomplete information.
  • Deletion: You may request deletion of your personal information, subject to certain exceptions.
  • Objection: You may object to certain processing of your personal information.
  • Portability: You may request a copy of your personal information in a portable format.
  • Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any linked websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Home Telephone ILEC, LLC

Address: 579 Stony Landing Rd, Moncks Corner, SC 29461, USA

Phone: +1 (530) 995-8255

Email: help@hometelephoneilec.com